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QUESTION |
ANSWER |
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Why is there a need to align with the existing membership structure? |
Your current membership has become obsolete and is no longer available. As we transit to align your membership access with the closest membership that is offered currently, it ensures fairness and simplicity for all our members. This will help us to further enhance the privileges for all our PURE members. |
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How do you determine my new membership monthly fee? |
Your access will transit to align with the closest membership we offer currently, based on your current monthly fee.
As you are out of contract, we have aligned your new monthly fee based on our 3-month min. commitment fee. To enjoy a better rate, you can also choose to recontract to our 12-month membership and receive additional benefits. |
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I am happy with the assigned membership access, but I would like to recontract to a 12-month membership to enjoy a better rate and additional benefits. |
You may contact your dedicated Customer Representative or visit your preferred club to recontract.
Alternatively, you can also leave your contact details by completing the form here. An assigned Customer Representative will contact you asap. |
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What are the benefits of renewing my contract? |
Not only can you enjoy better rates, there is also an additional 10% off your total membership fee should you wish to pay upfront. You can also get to receive additional loyalty or Corporate benefits when you recontract with us.
Speak with your dedicated Customer Representative for more information or complete the form here and we will get back to you asap. |
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I am happy with the assigned membership and prefer the flexibility of not being in a contract. |
We are glad to hear that!
No action is required from you as our team will do our part to update the system. You can continue your wellness and fitness routine without any changes. |
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The new membership access that was assigned to me does not suit my routine. How can I request for a change? |
Speak with your dedicated Customer Representative or visit your preferred club to recontract.
Alternatively, you can also leave your contact details by completing the form here. An assigned Customer Representative will contact you asap. |
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I am out of contract minimum commitment period and on a Dues Agreement, but I signed a contract previously specifying the rate I pay. Why is my monthly fee increased? |
Once the minimum commitment period is fulfilled, monthly fees can be adjusted as stated in Clause C2 of the Agreement, with a 30-day notice period given.
Hence, the email announcement on 1 Feb 2024 is to notify you of the new membership access that will be implemented on 1 Apr 2024 onwards. Your membership fees will only be revised from April onwards, based on your autopay schedule. |
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I have other questions that are not answered above. |
Speak with your dedicated Customer Representative for more information. Alternatively, you can also email us at info.sg@pure-international.com.sg |
Whether you want to tone your body or pump up your cardio, harness the power and grit with PURE Fitness.
From private yoga to specialised classes, enjoy the ultimate yoga experience with PURE Yoga and lead happier, healthier, and more balanced lives.
Transform your technique & physique with our dedicated PURE Pilates classes.
From yoga to fitness, PURE Online provides scheduled and on-demand workout videos to practise anytime and anywhere.
noodfood offers only the good stuff — delicious and nutritious food and drinks including cold-pressed juices, raw foods and organic snacks to keep you happy and healthy.
With outlets throughout Asia, KURIOS is a wellness and athleisure concept brand aimed to ignite kuriosity in the body and mind with products from around the world.
Whether you want to tone your body or pump up your cardio, harness the power and grit with PURE Fitness.
From private yoga to specialised classes, enjoy the ultimate yoga experience with PURE Yoga and lead happier, healthier, and more balanced lives.
Transform your technique & physique with our dedicated PURE Pilates classes.
From yoga to fitness, PURE Online provides scheduled and on-demand workout videos to practise anytime and anywhere.
noodfood offers only the good stuff — delicious and nutritious food and drinks including cold-pressed juices, raw foods and organic snacks to keep you happy and healthy.
With outlets throughout Asia, KURIOS is a wellness and athleisure concept brand aimed to ignite kuriosity in the body and mind with products from around the world.
